Privacy & Terms

1.Who we are and what this covers

Move My Way ("Move My Way", "we", "us" or "our") is an accessible navigation service based in Johor Bahru, Malaysia. For the purposes of the Personal Data Protection Act 2010 (the "PDPA"), we are the data controller responsible for your personal data.

This policy applies to:

• the Move My Way mobile app;
• the browser version of the app available on this website; and
• this website, including the venue registration form for businesses.

Together we call these the "Service". This policy does not cover websites or services run by other people that you reach through a link in the Service.

2.Information you give us

3.Information collected as you use the Service

Location

With your permission, the app uses your device's location while it is open on your screen. It does not track you in the background. We use it to show venues and barriers near you, work out distances, plan routes and guide you turn by turn. To calculate a route, your starting point and destination are sent to our map and routing providers. Your device's own location service may also be used to turn your position into the name of your city.

We do not keep a history of where you have been. A location is stored on our systems only when you attach it to a barrier report, and a city is stored as part of any trip you create.

Camera and photos

The camera is used when you take a photo for a report, a review, a trip cover or your profile, and for the live walking guide. The walking guide works entirely on your device: its camera view is not recorded or uploaded. Photos are uploaded only when you choose to attach them.

Microphone

The microphone is used only when you talk to Compass, and for the optional "Hey Compass" wake word, which is off until you turn it on and listens only while the app is open on your screen. Speech is converted to text by your device's built-in speech recognition service, which, depending on your device, may be provided by your phone's maker or operating system under their own privacy terms. We receive the resulting text, never an audio recording.

How you use the app

We record in-app events linked to your account: screens you open, venues you view, searches you make, trips you create, reviews you add, the types of barriers you report and rewards you redeem. We also count how often you use Compass each day, so that we can apply a fair daily limit.

Points and progress

Points you earn and spend, your level, badges and mission progress.

Technical information

Like almost every online service, our hosting providers automatically log technical details such as your IP address, browser or device type, and the time of each request. These logs are used to keep the Service running, secure and free of abuse.

4.How we use your information

We use personal data only for these purposes:

• To provide the Service: creating and securing your account, showing venues, routes and accessibility information, saving your trips, favourites and history, and delivering the features you choose to use.
• To personalise it: tailoring routes, distances, recommendations and Compass's answers to your mobility needs.
• To run the community map: publishing reviews and barrier reports, updating venue accessibility scores, and checking contributions for accuracy and misuse.
• To run points and rewards: awarding points, tracking levels and missions, and issuing the rewards you redeem.
• To keep people safe: preventing fraud, spam, point farming and abuse, moderating content, and enforcing our Terms of Use.
• To talk to you: sending a welcome email, account and password emails, in-app notifications, and replies to your questions. For businesses, sending updates about your venue registration.
• To improve the Service: understanding which features are used and where people get stuck.
• To meet our legal obligations and respond to lawful requests.

We do not use your personal data for advertising, we do not build advertising profiles, and we do not make decisions about you that have legal or similarly significant effects based solely on automated processing.

5.Consent and sensitive personal data

We process your personal data with your consent, which you give when you create an account or submit a form, and where the processing is necessary to provide what you have asked for or to comply with the law.

Information about your mobility aid, wheelchair and walking distance relates to your physical health, which the PDPA treats as sensitive personal data. We collect it only when you choose to provide it, which is your explicit consent, and we use it only to tailor the Service to you. You can leave it out, change it or remove it at any time.

You may withdraw your consent at any time by changing your settings, turning off a device permission, or deleting your account. Some features cannot work without certain information; for example, routing from where you are needs your location.

6.What other people can see

Move My Way is a community service, so some of what you contribute is visible to other users:

• Reviews show your name, profile photo and level alongside your rating, comments, tags and photos.
• Barrier reports appear on the map with their type, description, photos and location. The app does not show your name with them.
• Trips are private by default. If you choose to share a trip with the community, other signed-in users see its title, cover image, destinations, number of days and the places in it, together with your first name only. Your travel dates, stop times, notes and profile photo are never shown.

Photos you upload are stored so the app can display them, which means anyone who has a photo's web address can view it. Please do not include faces, vehicle number plates or other people's personal details in your photos. Our photo checks will ask you to retake a picture that shows people.

7.Compass and automated photo checks

Compass, the in-app assistant

To give answers about your situation rather than generic ones, each question you ask Compass is sent, through our own servers, to an artificial intelligence (AI) provider along with relevant context from your account. That context can include your first and last name, your accessibility profile, your approximate location, nearby venues and barriers, your trips, and your points and level. Your email address is never included, and the AI provider is not given your account identifier.

• Saved history. Your conversations are encrypted before they are stored. By default they are deleted automatically after 30 days. You can choose 3, 7 or 14 days, or to keep them, and you can delete any conversation, or all of them, at any time.
• Shared answers. To answer common questions quickly, we may reuse replies to general questions that contain nothing personal. Those stored replies are not linked to you. Anything personal, and anything that leads to an action in your account, is never reused.
• Without a connection. When the AI service is unavailable, Compass answers using a simpler assistant built into the app, and your question is not sent to an AI provider.

Barrier photo checks

Before a barrier report is submitted, its photos are checked automatically for problems such as blur, poor lighting, irrelevant content, people in the frame or inappropriate material. Some of these checks happen on your device; others send the photo to an AI provider. We also keep a digital fingerprint of each photo to detect the same image being reused across reports. A photo that cannot be checked is not rejected: it is marked for review by our team instead.

Venue registrations

Our team may use an automated assistant to help review a venue registration. It is given the venue's details and description, but never the contact person's name, email address, phone number or company registration number, and any contact details written into the description are removed first. A person always makes the final decision, and nothing is ever approved automatically.

8.Who we share your information with

We do not sell or rent your personal data to anyone. We share it only in these circumstances:

• Service providers who work on our behalf, and only as far as each needs to perform its service: cloud database, authentication, file storage and server hosting; website hosting; map display and route calculation; AI processing for Compass and photo checks; and email delivery. They may process your data only on our instructions or under their own published terms for the service they provide.
• Sign-in providers. If you choose to sign in with Google or Facebook, that provider knows you have signed in to Move My Way.
• Your device's platform services, such as speech recognition and place-name lookup, which your phone's operating system provides under its own terms.
• Other users, to the extent described in section 6.
• Legal and safety reasons. When required by law, court order or a lawful request from a government authority, or where necessary to protect the rights, safety or property of our users, the public or Move My Way.
• A change of ownership. If the Service is transferred to another organisation, your data may transfer with it. It will remain protected by this policy, and we will tell you before it becomes subject to a different one.

Businesses whose venues appear in the app do not receive your personal data from us. When you use a reward voucher at a shop, only what you choose to show at the counter is shared with it.

9.Transfers outside Malaysia

Some of our service providers, including our AI, hosting and email providers, store or process data on servers outside Malaysia. When your data is transferred abroad, we take steps to ensure it continues to receive a level of protection consistent with the PDPA, including by choosing established providers that are bound by contract and by their own security and privacy commitments.

10.How long we keep your information

• Your account and content are kept for as long as your account is open.
• Compass conversations are deleted on the schedule you choose, 30 days by default, and are deleted straight away when you delete them yourself.
• When you delete your account, we permanently erase your profile, accessibility preferences, reviews, barrier reports, trips, favourites, recent searches, points, rewards, notifications, Compass conversations and usage limits, together with your profile photo, barrier report photos and trip cover images.
• What remains after deletion. In-app usage events are kept without any link to you, so they no longer identify you. Any venue listing linked to your account stays on the map with that link removed, because it forms part of the shared map. Photos you added to reviews are stored with the venue's photo collection; if you would like those removed too, email us and we will delete them.
• Venue registrations and the emails we sent about them are kept as a business record for as long as reasonably necessary to handle the request and any follow-up.
• Backups and logs. Copies may remain in routine backups and technical logs for a limited period until they are overwritten in the normal course.

We may keep information for longer where the law requires it, or where it is needed to resolve a dispute or investigate misuse.

11.How we protect your information

We use practical technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including:

• encryption of all data in transit between your device and our servers;
• access rules enforced by the database itself, so each user can read and change only what they are allowed to, whichever app or screen they use;
• encryption of Compass conversations before they are stored;
• passwords stored only in a securely hashed form;
• protection against repeated sign-in attempts; and
• access to administrative tools restricted to authorised staff.

No system can be guaranteed to be completely secure. If a data breach affecting your personal data occurs, we will notify the relevant authority and, where the breach is likely to cause you significant harm, notify you, as required by law. Please keep your password to yourself and tell us straight away if you think your account has been accessed without your permission.

12.Your rights and choices

Subject to the PDPA, you have the right to:

• Access the personal data we hold about you and receive a copy.
• Correct personal data that is inaccurate, incomplete or out of date. You can edit most of it yourself in your profile.
• Delete your account. In the app, open your Profile and choose Delete Account. This takes effect immediately and cannot be undone.
• Withdraw consent or limit how we process your data, including by turning off location, camera or microphone access in your device settings.
• Receive your data in a portable format, where the law provides for it.

You can also control your Compass history, your trip visibility, and the optional "Hey Compass" wake word from inside the app.

To make any other request, email us from the address linked to your account, or tell us enough to verify that you are the account holder. We will respond within 21 days. We do not charge for reasonable requests. If you are not satisfied with our response, you may complain to the Personal Data Protection Commissioner of Malaysia.

13.Children

The Service is not directed at children under 13, and they should not create an account. If you are under 18, please use the Service only with the consent of a parent or guardian. If you believe a child has given us personal data without that consent, contact us and we will delete it.

14.Cookies and device storage

This website does not use advertising cookies, tracking pixels or third-party analytics, and its fonts are served from our own site rather than fetched from another company.

The browser version of the app keeps you signed in using your browser's session storage, which is cleared when you close the tab, and it saves app files in your browser so it loads faster next time. It also loads its map library from a public content delivery network, which receives your IP address as part of that request.

The mobile app stores some information on your phone, such as your settings, your sign-in session, and copies of venues, your trips and your profile so they are available offline. Uninstalling the app removes this information from your phone.

15.Changes to this policy

We may update this policy as the Service changes or the law develops. We will change the "Last updated" date at the top of this page, and if a change significantly affects how we use your personal data, we will tell you in the app or by email before it takes effect.

This policy is published in English. If it is translated and the versions differ, the English version applies.

16.Contact us

For any question about this policy or your personal data, or to make a request:

1.Agreeing to these terms

These Terms of Use (the "Terms") are an agreement between you and Move My Way. They apply to the mobile app, the browser version of the app and this website (the "Service"). By creating an account, submitting a form, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2.Your account

• You must be at least 13 years old to create an account. If you are under 18, you confirm that a parent or guardian has agreed to these Terms on your behalf.
• The information you give us must be accurate, and you must keep it up to date.
• An account is for one person. Do not share it, sell it or transfer it.
• You are responsible for keeping your password secure and for activity on your account. Tell us immediately if you believe someone else has used it.
• You may not create an account to get around a suspension, or pretend to be someone else.

3.The Service

Move My Way helps people find, plan trips around and navigate to accessible places in Malaysia. The Service is free to use; there are no subscriptions and no in-app purchases.

We work continuously to improve the Service, so features may be added, changed or withdrawn over time. We aim to keep it available, but we do not promise that it will always be available, uninterrupted or free of errors, and some features need an internet connection, device permissions or third-party services to work.

4.Accessibility information

Much of the information in Move My Way comes from our community and from venues themselves: reviews, accessibility scores, feature votes and barrier reports. Conditions on the ground change. A lift can break down, a ramp can be blocked and building works can close an entrance.

5.Navigation and your safety

• Routes, travel times and turn-by-turn guidance are estimates. Wheelchair routes depend on publicly available map data, which may not record every step, kerb, slope or obstruction, and routes marked as not checked for steps or kerbs have not been.
• Always use your own judgement. Follow road signs, traffic laws and instructions from the authorities, and stop if a route looks unsafe.
• Do not handle your phone while driving. Use navigation only in a way that is safe and lawful.
• The live walking guide is an aid, not a substitute for looking where you are going.
• Move My Way is not an emergency service. In an emergency in Malaysia, call 999.

6.Compass and AI features

Compass and our automated photo checks use artificial intelligence. AI output can be incomplete, inaccurate or out of date, and it may sound confident when it is wrong. Compass is not a source of medical, legal, financial or safety advice. You are responsible for checking information before acting on it.

Compass can take actions in your account only when you confirm them, such as creating a trip or opening directions. Cloud use of Compass is subject to a fair daily limit, which may change. You must not use Compass to generate unlawful or harmful content, or try to make it ignore its instructions.

7.Your content

You keep ownership of the reviews, reports, photos, trips and other content you submit ("Your Content"). By submitting it, you give Move My Way a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, adapt (for example, resizing a photo or combining ratings into a venue score) and distribute Your Content, for the purpose of operating, improving and promoting the Service. The licence continues for content that is already part of shared information, such as a venue score, after you delete it, but it ends for content we have erased.

You confirm that you have the right to submit Your Content, that it is honest and based on your own experience, and that it does not infringe anyone else's rights, including their privacy.

We may review, edit for formatting, hide or remove any content that breaks these Terms or that we reasonably believe is inaccurate, harmful or unlawful. We are not obliged to monitor all content, and content from other users represents their views, not ours.

8.Community rules

Move My Way only works if people can trust it. When using the Service you must not:

• post false, misleading or deliberately exaggerated reviews or reports, including reviews of a venue you own, work for or compete with;
• harass, threaten, abuse or discriminate against anyone, or post hateful, sexual, violent or otherwise inappropriate content;
• post photos showing identifiable people without their consent, or share anyone's personal information;
• post spam, advertising or unrelated content;
• earn points dishonestly, for example by reusing photos, submitting duplicate reports or using multiple accounts;
• impersonate any person, business or organisation;
• access, scrape or collect data from the Service by automated means, or use it to build a competing product;
• probe, disrupt or overload the Service, get around its security, rate limits or usage limits, or access accounts or data that are not yours;
• copy, modify, reverse engineer or redistribute the app, except where the law expressly allows it; or
• use the Service for anything unlawful.

9.Points and rewards

• Points are awarded for helpful contributions, according to rules that we set and may change.
• Points have no cash value. They cannot be bought, sold, transferred between accounts or exchanged for money, and they are not your property.
• Rewards are available while stocks last and may have expiry dates, conditions and locations where they can be used, which are shown with each reward. Once redeemed, a reward cannot be reversed or exchanged.
• Brand names and logos shown with rewards belong to their owners. A reward is subject to the conditions of the business where it is used, and that business, not Move My Way, is responsible for its goods and services.
• We may change or end the points and rewards programme, adjust point balances that were awarded in error, and remove points or rewards obtained in breach of these Terms.
• If you delete your account, your points and any unused rewards are lost.

10.Businesses and venue listings

• If you register a venue, you confirm that you are authorised to act for that business and that the information you give is true and accurate.
• Submitting a registration does not guarantee that a venue will be listed, or listed in a particular way. Our team checks every request and may ask for more information, decline it, or edit the details before publishing.
• Listings are free. A venue's accessibility score cannot be bought, and businesses cannot remove genuine reviews or reports because they disagree with them. If you believe something about your venue is wrong, contact us and we will look into it.

11.Suspension and closing your account

You can stop using the Service and delete your account at any time from your Profile in the app.

We may remove content, restrict features, or suspend or close an account, either temporarily or permanently, if we reasonably believe it has broken these Terms, put other people at risk, or exposed us to legal liability. Where appropriate we will tell you the reason. If you believe we have made a mistake, contact us.

12.Our intellectual property

The Service, including its name, logo, design, characters, software and the way information is organised in it, belongs to Move My Way or its licensors and is protected by law. We give you a personal, non-exclusive, non-transferable and revocable licence to use the app and website for their intended purpose, in line with these Terms. Map data and imagery are provided by third parties and remain subject to their own terms and attributions.

13.Third-party services

The Service relies on, and links to, services run by others, including sign-in, map and routing providers and the websites of venues. We are not responsible for their content, availability or practices, and your use of them is governed by their own terms and policies.

14.Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We do not give any warranty that the Service, or any information in it, including accessibility information, routes, travel times or AI output, will be accurate, complete, current, or fit for a particular purpose.

Nothing in these Terms excludes or limits any rights you have as a consumer that cannot lawfully be excluded or limited, including under the Consumer Protection Act 1999.

15.Limitation of liability

To the fullest extent permitted by law, Move My Way will not be liable for any indirect, incidental, special or consequential loss, or for any loss arising from: reliance on accessibility information, routes or AI output; the condition of any venue or route; the acts of other users, venues or third-party providers; or interruptions to the Service. Because the Service is provided free of charge, our total liability to you for any claim relating to it is limited to RM100.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

You agree to be responsible for any loss we suffer as a result of Your Content or your breach of these Terms.

16.Governing law and disputes

These Terms are governed by the laws of Malaysia. If a dispute arises, please contact us first so we can try to resolve it informally. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts of Malaysia.

If any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right straight away, we do not give it up. These Terms and our Privacy Policy are the entire agreement between you and us about the Service.

17.Changes to these terms and contact

We may update these Terms from time to time. We will change the "Last updated" date at the top of this page, and if a change is significant, we will tell you in the app or by email before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.

Questions about these Terms are welcome: